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Why is it that sales reps or staff @ the Ray Catina Lexus doesn't approach potential customers upon entering the dealership? I'm a 30 yr resident of the area, and stop by your Lexus dealership (Oakhurst NJ location) occasionally to review Lexus offerings.

Over the years I have yet to have a sales rep or staff bother to ask if he/she could assist. Why? For sure I certainly can afford the best Lexus model. Yet no one has ever bothered to approach me.

It happened again today. This time I was with a friend....he just said let's get out of here after about 5 minutes BEING COMPLETELY IGNORED. Here's the deal, we're both in our sixty's (and some would refer to us as successful) between the two of us we could have written a check to pay cash for all the cars on your showroom floor, plus outdoor featured auto's combined....bottom line we made our money thru hard work and hustle.... Why on earth would we spend a penny with a company that does not train it's staff to greet prospective customers?

Clearly Ray Catina Inc is extremely successful, and apparently doesn't need to expand its customer base with a simple greeting or acknowledgement. All the best, Regards, Bruce Lucas

Reason of review: Poor customer service.

Ray Catena Auto Group Cons: Read my note.

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OK Bruce, we get it . You have money.

I had a lot more than I do now until I bought a Lexus.

If you want service invoices that you won't believe for minutia , step right up to the car of your dreams.

Yes, there is a warranty ; learn it, live it, remember it.

Don't be in such a hurry to spend money ; Grandpa used to say "don't rush in where the angels fear to tread". The apparent disregard by dealership staff is just the beginning.

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