Ray Catena Auto Group - Service sucks at benz
Was told to come pick up my car that is 70,000 and it was the wrong car they then told me they dont have the one i want this at the edison rey catena. At ray catena of union i bought car E300 seven days ago and they dont have the tires avaiable from a car that is 1month old. Totally unacceptable.
Ray Catena Auto Group - Customer with Geico auto insurance
Customer with Geico auto insurance Being treated as 2nd class customer. Not providing mercedes loaner if you have Geico insurance. I would stay away going forward and buy from dealership that would not discriminate coz of what insurance you have.
This is the first time I have ever felt compelled to write a comment about anything in a forum such as this. Early in my career on Wall Street someone told me " if someone walks into a restaurant to " give you their money " and have a bad experience chances are you...Read more
Why is it that sales reps or staff @ the Ray Catina Lexus doesn't approach potential customers upon entering the dealership? I'm a 30 yr resident of the area, and stop by your Lexus dealership (Oakhurst NJ location) occasionally to review Lexus offerings. Over the...Read more
I didn't like
- Read my note
I was told there is a fee for $150.00 for diagnostic. but it will be deducted if they are given the job. I agreed but after the diagnostic they refuse to do they job. They say that it is too complicated . They have to take the engine apart to do it. Therefore I have to...Read more
I bought my wife a CPO 2014 ML 350 at a Ray Catena dealer. The car came with 3 brand new tires and one used. The used tire was located in the back on the driver's side. I picked up the car at the dealer after they detailed it, brought it home and after parking the car...Read more
Brought my Mclass in during the summer of 2015 to get the air condition fixed. Paid over $1800 for the job. After a week brought it back in because it was blowing hot air. This is my third trip here today for the same problem. Quite honestly, over the last 10 years, I...Read more
My wife and I leased a C300 series Mercedes from Ray Catena last September 2015 and during the purchased the dealership seemed to go above and beyond. We were very pleased, but I guess the real test of the dealership is after the purchase, and Ray Catena's customer...Read more
- Initial purchase was great
I didn't like
- Customer service when need help
I have breakfast every morning at the store on hwy 6, and F.M. 1764 in Santa Fe Texas, 77510. All of the employees are nice, but two of them stand out in my mind, because of their smiles, friendly nature, and the fact that they amaze me with their multi-tasking...Read more
Santa Fe, Texas
SOME 20+ YEARS AGO I WENT INTO THE RAY CATENA MERCEDES DEALERSHIP WHEN IT WAS LOCATED ON ROUTE 1 IN EDISON TO BUY A MERCEDES, AS SOON AS I INQUIRED WHAT KIND OF DISCOUNT THEY GAVE OFF THE M.S.R.P. TO WHICH THE SALES *** REPLIED, "WE DON'T DISCOUNT OUR CARS", NEEDLESS...Read more
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